FAQ
Here are some of the most frequently asked questions at Wild Jack Casino. As always, you are welcome to contact the casino support center at any time for more information.
Download & Installation
How do I download the Wild Jack Casino software?
Just click the “download” link above. Then click on the file to run the installation. While the casino installs, you will be able to complete the registration form to open your account. If you have any questions during the process, please contact casino support.
I downloaded the casino but can’t find the file to install it
Don’t worry – you can just click “download” above and start again. If you have any questions during the process, just contact casino support for assistance.
I try running the install file but the installation never completes
You may not have enough room on your hard drive. Wild Jack Casino needs at least 30 megabytes of disk space to install.
Login
I’ve forgotten my password. What do I do?
To get your password, simply click “Forgot your login details?” and enter your username. We will email your password to the address we have on file for you. If you’ve forgotten your username, just contact us and we’ll be happy to help.
I’ve forgotten my username. What do I do?
Just contact casino support and we’ll be happy to help you.
Banking
What deposit methods do you accept?
Wild Jack Casino supports a wide variety of trusted banking methods available in countries around the world. See our banking page for more details about what methods are available in your area.
Why are my deposits being rejected?
Some financial institutions restrict online gaming transactions, though this can be unpredictable and inconsistent. Some credit card deposits may go through successfully, while others are rejected. To reduce the risk of rejections, we support a wide variety of safe, secure and popular banking methods. See our banking page for more details about what methods are available in your area.
I have requested a withdrawal. When will I receive it?
Withdrawals are processed Monday through Friday, following a 48-hour pending state, and take up to five business days to complete. You can check on the status of your withdrawal through CashCheck, or by contacting casino support.
Is there a limit to how much I may withdraw at once?
If a player’s requested withdrawal amount is five times or more than the value of their lifetime deposits across any of the following brands: Wild Jack Casino, All Jackpots Casino and Wild Jack Casino then the withdrawal will be issued in increments of 5,000 credits per week. The remaining amount will be returned to the player’s account until the players is eligible for a further withdrawal. The calculation of lifetime deposits shall exclude any deposits made after the withdrawal request. This clause will be applied at the discretion of the casino management. This clause does not apply to withdrawals from progressive wins.
Are there any fees for making a withdrawal?
Certain banking methods charge fees for making a withdrawal. Please check the banking page for details. Any deposits made while a withdrawal is pending will be subject to a 5% processing fee. If the deposit value is more than 200% of the pending withdrawal, no fee will apply.
Can I reverse my withdrawal?
While your withdrawal is within the 48-hour pending state, you are free to reverse it, or any part of it, at any time.
Why do I need to submit documents in order to make a withdrawal?
For your security and to safeguard your funds, you may be requested to provide identifying documents when making a withdrawal. While this will not be required for every withdrawal you make, it is a standard procedure required by international banking regulations and eCOGRA. Here are some examples of documents that you may be asked to provide:
- A copy of a government-issued identity card (driver's license or passport)
- A copy of a utility bill (Gas, electric, phone etc.)
Playing
The slots keep spinning, roulette wheel won’t stop or cards won’t turn over – what’s wrong?
This is probably due to a slow Internet connection between your computer and our gaming server. This will usually resolve itself, and the result of your bet will be displayed once the connection is reestablished.
Can I get a bonus?
We love to give our players bonuses! Contact us and we’ll see what we can do for you.
What does it mean to ‘Opt In’ to an offer?
Our ‘Opt In’ feature gives you complete control to choose which bonuses you receive and when you receive them. By clicking on the promotion’s ‘Opt In’ button you express your consent to receive a bonus and accept the promotion’s terms. For example, if you receive an offer for a bonus on your next deposit, you can now plan better how to take full advantage of that offer and make a conscious decision to make your qualifying deposit after opting in, so that you get the maximum bonus. If you don’t want a bonus, you can just choose not to Opt In to that offer, and you can keep playing as usual.
General
Where is Wild Jack Casino licensed?
Wild Jack Casino is managed by Digimedia, which holds a license from the Malta Gaming Authority.
Are there any countries that you do not accept?
Wild Jack Casino does not accept players residing in Belgium, Bulgaria, Denmark, France, Israel, Italy, South Africa, Spain, Turkey, Greece, Singapore and the United States. Residents of Italy are welcome to join the AAMS-licensed Wild Jack Casino for Italy.
What if I have a dispute with the casino?
We are committed to offering you excellent service and support and to resolving any issue you may have. In the event that a complaint is not resolved to your satisfaction, you may contact the Malta Gaming Authority (MGA) at [email protected].